Describe the strategic planning model your chosen organization uses.

The health care organization chosen for this report is the Cleveland Clinic, a non-profit academic medical center located in Cleveland, Ohio.

The Cleveland Clinic’s mission is to provide better care of the sick, investigate their problems, and further education of those who serve. Their vision is to be the world leader in patient experience, clinical outcomes, research, and education. Their key values include patient-centered care, excellence, collaboration, innovation, and integrity.

The Cleveland Clinic’s strategic plan is based on the Balanced Scorecard framework, which focuses on four key perspectives: financial, patient, internal process, and learning and growth. This framework allows the organization to track progress and measure success in each of these areas.

The strategic planning model used by the Cleveland Clinic is a top-down approach, with the Board of Directors setting the overall strategic direction for the organization and senior leadership teams responsible for implementing the plan at a departmental level.

The relationship between the strategic plan and the Cleveland Clinic’s mission, vision, and values is strong, as the plan is aligned with these core principles and focuses on areas such as patient experience and clinical outcomes, which are directly tied to the organization’s mission and vision.

The organizational structure of the Cleveland Clinic is a hierarchical structure, with the Board of Directors at the top, followed by the Chief Executive Officer and senior leadership teams. The current key leaders in the organization include CEO Dr. Tomislav Mihaljevic and Chief Medical Officer Dr. Brian Donley.

The Cleveland Clinic uses a change management model that focuses on engaging employees and involving them in the change process. This approach allows for greater buy-in and support for changes, which ultimately leads to a more successful implementation.

The impact of governance on the implementation of strategic goals at the Cleveland Clinic is significant, as the Board of Directors sets the overall direction for the organization and provides oversight to ensure that goals are being met.

The role of the Board of Directors in the formation of strategic goals at the Cleveland Clinic is critical, as they are responsible for setting the overall direction for the organization and ensuring that the strategic plan aligns with the organization’s mission, vision, and values.

The Cleveland Clinic’s major service delivery and support activities in its value chain include:

  • Location: the Cleveland Clinic has multiple locations in Ohio, as well as locations in Florida, Nevada, Canada, and the United Arab Emirates.
  • Target market: the Cleveland Clinic serves a diverse patient population, including both local and international patients.
  • Programs and services: the Cleveland Clinic offers a wide range of medical specialties, including cardiology, neurology, and oncology.
  • Clinical operations: the Cleveland Clinic has a state-of-the-art facility with advanced technology and equipment for diagnosis and treatment.
  • Marketing: the Cleveland Clinic uses a variety of marketing strategies to promote its services and attract patients.
  • Billing: the Cleveland Clinic has a team dedicated to billing and insurance, ensuring that patients receive the appropriate care and are not burdened with excessive costs.
  • Follow-up: the Cleveland Clinic provides follow-up care to ensure that patients receive the ongoing support they need.
  • Organizational culture: the Cleveland Clinic has a culture of excellence, collaboration, and innovation, which helps drive their success.
  • Strategic resources: the Cleveland Clinic has a strong financial foundation, which allows them to invest in the latest technology and equipment, as well as in research and education.

The Cleveland Clinic uses its value chain to implement its strategic plan by leveraging its strong financial foundation to invest in areas such as research and education, which helps to advance its mission and vision

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